Refund and Returns Policy

Refunds & Return Policy

Thank you for shopping with PatanjaliDeoghar.in. We are committed to delivering genuine Patanjali products to customers in selected serviceable PIN codes of Deoghar. Please read our refund, return and replacement policy carefully before placing your order.

Returns

We accept returns or replacement requests only in the following cases:

✅ Wrong product delivered
✅ Damaged or defective product delivered
✅ Broken seal, leakage or damaged packaging at the time of delivery
✅ Expired product delivered
✅ Product delivered very close to expiry, within 1 month of expiry
✅ Missing item or incorrect delivery

To be eligible for a return or replacement:

• You must contact us within 48 hours of receiving the product.
• The item must be unused and in its original packaging.
• You must provide proof of purchase such as order number, bill or receipt.
• Photos of the damaged, wrong, expired or defective product may be required for verification.

We do not accept returns for:

❌ Products opened or used after delivery
❌ Food, consumable, personal care or hygiene-sensitive items unless damaged, expired, wrongly delivered or defective
❌ Change of mind
❌ Personal dislike after purchase
❌ Products damaged after delivery due to customer handling

Return Cost

If the issue is due to a wrong, damaged, expired, missing, defective or incorrectly delivered product, Patanjali Deoghar will arrange correction, replacement or return without extra delivery charge within our serviceable delivery area.

For any other approved return case, return or delivery cost may be borne by the customer.

Refunds

Once we receive and inspect the returned item, we will notify you about approval or rejection of the refund.

If approved, the refund will be processed within 7–10 working days.

Refunds may be issued to the original payment method, as store credit, or through another suitable method agreed with the customer.

For Cash on Delivery orders, refunds may be provided as store credit or UPI transfer. The customer may need to provide a valid UPI ID for refund processing.

Replacements / Exchanges

If you prefer a replacement instead of a refund, we may arrange a fresh product for eligible cases after verification.

Exchanges or replacements are accepted only for wrong, damaged, expired, missing, defective or incorrectly delivered products.

Cancellations

Orders can be cancelled before dispatch, usually within 4 hours of placing the order.

Once the order is dispatched, it cannot be cancelled. After dispatch, the order will follow the return or replacement process if eligible.

Contact Us

For any issue related to returns, refunds, replacements or cancellations, please contact us:

Phone / WhatsApp: 9308145105
Email: omshreedeoghar@gmail.com

We are here to ensure your satisfaction and uphold the trust you place in Patanjali Deoghar.